Customer Service

 

Customer Service


The Hahndorf Puppet Shop aims to make your shopping easier and worry free.  You may talk to us directly during trading hours if you would like to know more information about our puppets.

 

 

 

Orders and Payment

There are two ways to order and pay for your puppets outside of the Hahndorf Puppet Shop store in the Adelaide Hills, South Australia:

  • Purchase and pay via our secure website or
  • Purchase and pay via Phone/Mail Order by phoning 08 81881156  or international calls +61 8 81881156 (Wednesday to Sunday).

Method Of Payment

  • Visa, Mastercard, Bankcard, Diners and Amex are all accepted. 
  • Paypal, Cheque and Money order are also all accepted. 
    Orders are accepted  for Schools and approved Organisation on Official Purchase Orders faxed to 08 81881156.  We are unable to accept invoice orders over the phone.

 

Shipping Rates and Details

Please ensure that you enter your correct delivery address as goods that are returned to us as undeliverable will incur a fee.  Shipping charges paid for the original dispatch are not refundable.

Your goods will be delivered by Australia Post or Couriers Please during business hours.  Upon delivery the goods must be signed for.  If a signature cannot be obtained at the time of delivery, a card will be left stating how to obtain your goods.  If you do not respond to the card and the goods are returned to us as unclaimed, further charges will be payable for re-dispatch.  Charges payable for the original dispatch are not refundable.

Notification of any damaged or incorrect goods needs to be received by the Hahndorf Puppet Shop within 3 business days of your goods being signed for.  Please contact us for instructions on how to return the goods by telephoning 08 81881156 on trading days or email : puppets@hahndorfpuppetshop.com.au .

Goods will be despatched within 3 to 6 business days.

 

Table for postage (Within Australia)

Please contact us for shipping rates outside of Australia.

For purchase up to $75.00 - postage is $9.60 including GST

For purchases $75.01 and over - postage is FREE

 

Return Policy

Goods that are purchased online and arrive at their destination faulty or damaged will be replaced by the Hahndorf Puppet Shop providing notification is received within 3 business days of goods being signed for.  Please contact us for instructions on how to return the goods and on how to obtain a refund or replacement  by telephoning 08 81881156 on trading days or email  The Hahndorf Puppet Shop

 

Feedback

We welcome your comments and questions. Please contact us via email

 


Cheetah Hand Puppet
Cheetah Hand Puppet
Price: 29.50 AUD

View Product


Elephant Hand Puppet
Elephant Hand Puppet
Price: 29.50 AUD

View Product


Dragon Green Hand Puppet
Dragon Green Hand Puppet
Price: 16.90 AUD

View Product




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